Shipping Policy

Last updated: July 22, 2026

Tamayne’s Decor ships orders from Brampton, Ontario, Canada. We currently offer shipping throughout Canada, the United States, and U.S. territories. Local delivery is also available to eligible addresses within the Greater Toronto Area (GTA).

Order Processing

In-stock orders are processed and handed to the shipping carrier within a maximum of two business days.

Business days are Monday through Friday, excluding weekends and Canadian statutory holidays observed in Ontario.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

Delivery estimates are calculated in business days.

GTA local delivery is completed within approximately three business days, including processing time. This option will only appear at checkout for eligible addresses.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, customs processing, holidays, service interruptions, remote destinations, or other circumstances outside our control may affect delivery.

If we are unable to ship an order within the stated processing period, we will contact the customer with an updated shipping estimate and any options required under applicable consumer-protection laws.

Shipping Charges

Canadian Orders

Shipping charges for Canadian orders below the free-shipping threshold are calculated at checkout using live carrier rates. Rates are based on the delivery destination, package weight, package dimensions, and available delivery service.

Qualifying Canadian orders of $125 CAD or more receive free shipping.

United States Orders

U.S. orders with a merchandise subtotal of $50 USD or more qualify for a flat shipping rate of $20 USD.

For U.S. orders below $50 USD, shipping is calculated at checkout using live carrier rates based on the destination, package weight, package dimensions, and available delivery service.

The $20 USD flat rate applies to orders shipped to all 50 U.S. states and U.S. territories. Delivery estimates remain 4–9 business days after shipment, following up to two business days of processing.

Free shipping does not apply to orders shipped to the United States or U.S. territories. However, qualifying U.S. orders of $50 USD or more receive a flat shipping rate of $20 USD. Available shipping options and charges will be displayed at checkout.

All available shipping charges are displayed at checkout before payment is completed.

Tamayne’s Decor may use Canada Post, UPS, FedEx, Purolator, or another available carrier offering the most appropriate service and rate for the shipment. A particular carrier cannot be guaranteed.

Available Shipping Regions

Tamayne’s Decor currently ships to:

• All Canadian provinces and territories
• All 50 U.S. states
• U.S. territories

The available delivery services may vary according to the destination and carrier availability. If no shipping option appears after entering an address at checkout, please contact us before placing the order.

Order Tracking

Tracking information is provided by email for every order shipped through a parcel carrier.

Please allow time for the carrier’s tracking system to update after receiving the shipping-confirmation email. Carrier scans and tracking updates are managed by the shipping provider, but Tamayne’s Decor will follow up with the carrier on the customer’s behalf when necessary.

Delayed or Lost Packages

If an order has not arrived by the end of its estimated delivery period or the tracking information has stopped updating, please email support@tamaynesdecor.com.

Include the following information:

• Your full name
• Your order number
• Your complete delivery address
• A brief explanation of the tracking or delivery issue

Tamayne’s Decor will contact the shipping carrier and open an investigation where appropriate. Carrier investigation periods vary, and we must allow the carrier to complete its investigation before treating a shipment as lost.

Once the carrier confirms that a package has been lost, Tamayne’s Decor will provide an appropriate resolution. Depending on product availability, the circumstances, and the customer’s applicable legal rights, this may include:

• A replacement
• A refund to the original payment method
• Store credit, where accepted by the customer

A package is not considered lost solely because it is delayed or has not received a recent tracking scan.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Confirm that the delivery address on your order is correct.
2. Check entrances, porches, mailrooms, parcel lockers, reception areas, and other safe locations.
3. Ask members of your household, building staff, or nearby neighbours whether they accepted the package.
4. Wait 24 hours after the delivery scan, as carriers occasionally mark packages as delivered shortly before completing delivery.

If the package is still missing after 24 hours, email support@tamaynesdecor.com with your name, order number, and delivery address. We will follow up with the carrier on your behalf.

Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

To request an address change, email support@tamaynesdecor.com as soon as possible and include your name, order number, current address, and corrected address.

Address changes can only be made before the shipping label has been created. We cannot guarantee that an address can be changed after an order has entered processing.

Once a shipping label has been created or the package has been handed to the carrier, Tamayne’s Decor may be unable to redirect or correct the shipment.

Incorrect or Incomplete Addresses

If a package is returned to Tamayne’s Decor because the customer supplied an incorrect or incomplete address:

• The original shipping charge is non-refundable.
• The customer is responsible for the cost of reshipping the order.
• The order will only be reshipped after the new shipping charge has been paid and the corrected address has been confirmed.

Tamayne’s Decor is not responsible for delays caused by incorrect or incomplete address information provided by the customer.

Duties, Taxes and Import Fees

Orders Shipped Within Canada

All applicable Canadian sales taxes, including GST, HST, PST or QST, are calculated and collected at checkout.

Import duties do not apply to domestic Canadian shipments.

Orders Shipped to the United States and U.S. Territories

Applicable duties, import taxes, and related fees are calculated and collected at checkout through Shopify.

The final landed cost is displayed before the order is completed. Customers should not be charged additional customs fees when the shipment arrives.

Customs processing may still affect the estimated delivery time, even when applicable duties and import fees have already been paid.

Refused or Undelivered Packages

If a customer refuses delivery, the original shipping charge is non-refundable.

Any return-to-sender shipping charges imposed by the carrier will also be deducted from the customer’s eligible refund. The refund will be processed after the returned merchandise is received and inspected, subject to Tamayne’s Decor’s Return and Refund Policy.

Refusing a delivery does not automatically qualify an order for a full refund or override product return restrictions.

Contact Us

For shipping, tracking, delivery, or address-related questions, contact:

Tamayne’s Decor
Phone: (289) 201- 4594
Email: support@tamaynesdecor.com