Refund policy

Changed your mind? No problem.

Tamayne’s Decor accepts eligible return requests within 14 calendar days after the order is delivered. Approved returns are refunded to the original payment method, less applicable return-shipping costs and the 7% restocking fee described below.

Order Cancellations

Orders may be cancelled within one hour of being placed, provided processing or production has not started.

To request a cancellation, email support@tamaynesdecor.com immediately. Include your order number and write “Cancellation Request” in the subject line.

After the one-hour cancellation window, we cannot guarantee that an order can be cancelled or modified because processing may have already begun. If the order has already been processed or shipped, you may request a return after delivery, provided the item is eligible under this policy.

Customized, personalized and made-to-order products can only be cancelled within the one-hour cancellation window and before production begins.

If a cancellation is approved, the refund will be submitted to the original payment method. The time required for the funds to appear will depend on the customer’s financial institution.

14-Day Return Window

You must submit your return request within 14 calendar days from the date your order is marked as delivered.

Return requests submitted after the 14-day period will not be accepted.

Once your return is approved and a prepaid return label is provided, you must give the package to the designated carrier within seven calendar days. If the carrier does not receive the package within seven days of approval, the return authorization may be cancelled and the item will no longer qualify for a refund.

Items must not be returned without prior approval and return instructions from Tamayne’s Decor.

How to Request a Return

You may request a return through the self-serve return option in your Tamayne’s Decor customer account or by emailing support@tamaynesdecor.com.

Please provide:

Your full name
Your order number
The item you want to return
The reason for the return
Photographs of the item and packaging, where applicable

We will review your request and provide return instructions and a prepaid return label if the return is approved.

Return Condition Requirements

To qualify for a refund, the returned item must be:

Unused, unworn and unwashed
In the same condition in which it was received
Free from stains, odours, damage, pet hair and other signs of use
Returned with all original tags, accessories, parts and components
Returned in its original packaging
Accompanied by the order number, receipt or other proof of purchase

Products sold as a set must be returned as a complete set. Individual pieces from a set cannot be returned separately.

Tamayne’s Decor reserves the right to refuse a return if the merchandise does not meet these requirements, is returned outside the approved timeframe or is listed as non-returnable under this policy.

Return Shipping and Restocking Fee

For ordinary returns, including change-of-mind returns:

Tamayne’s Decor will provide a prepaid return-shipping label.
The cost of the return label will be deducted from the customer’s refund.
A 7% restocking fee will be deducted from the amount paid for the eligible returned merchandise.
Original shipping, local-delivery and expedited-shipping charges are non-refundable.

The refund will be based on the amount actually paid for the eligible returned merchandise after discounts, less:

The 7% restocking fee
The cost of the prepaid return label
Original shipping or delivery charges, where applicable

Tamayne’s Decor is not responsible for return packages that are lost or damaged because the customer did not use the provided return label or follow the return instructions.

Refund Processing

Once your return is received and inspected, we will notify you by email whether the refund has been approved or declined.

Approved refunds will be issued to the original payment method and may take 5–7 business days for it to appear in your account depending on your financial institution.

Refunds cannot be issued to a different card, bank account or payment method.

If you have not received confirmation that your approved refund was submitted after seven business days, contact support@tamaynesdecor.com.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

Visible damage, defects or incorrect items must be reported within 24 hours of delivery so that we can investigate the issue and, where applicable, submit a claim to the shipping carrier.

Email support@tamaynesdecor.com and provide:

Your order number
A description of the problem
Clear photographs of the affected item
Photographs of the exterior shipping box
Photographs of the shipping label
Photographs of the internal packaging

Keep the item and all original packaging until we provide further instructions. Do not discard, use, wash, repair or return the item before receiving instructions.

If the return is approved:

Tamayne’s Decor will provide and pay for the return-shipping label.
The 7% restocking fee will not apply.
The damaged, defective or incorrect item must be returned as instructed.
An approved refund will be issued to the original payment method after the item is received and assessed.

Customers who want a replacement should place a new order through the Tamayne’s Decor website. Product availability cannot be guaranteed while the original item is being returned.

If the entire order is affected by verified damage, a defect or an error by Tamayne’s Decor, the original standard shipping charge will also be refunded. Expedited-shipping upgrades may remain non-refundable unless required by law.

Damage caused by use, washing, improper care, improper installation, incorrect handling, accidental damage or normal wear is not considered a manufacturing defect.

The 24-hour reporting period does not limit any consumer rights or warranty protections that cannot legally be waived.

Non-Returnable and Final-Sale Products

The following products cannot be returned or exchanged:

Wooden signs
Bedding, including duvets and sheet sets
Sale or clearance merchandise
Customized or personalized products
Made-to-order products
Used or washed textiles
Products marked “Final Sale”
Gift cards

These restrictions do not prevent customers from contacting Tamayne’s Decor if an item arrives damaged, defective or incorrect. Such concerns must be handled according to the damaged-item process above.

Please contact us before purchasing if you are unsure whether a product is eligible for return.

Customized, Personalized and Made-to-Order Products

Customized, personalized and made-to-order products are created specifically for the customer and are final sale.

These products cannot be returned, exchanged or refunded because of:

A change of mind
Colour or design preference
Incorrect measurements or information supplied by the customer
Spelling, wording or personalization details approved or submitted by the customer
A customer’s failure to review the product description or approved design details

These orders may only be cancelled within one hour of being placed and before production begins. Once production has started, the order cannot be cancelled or modified.

If a customized, personalized or made-to-order product arrives damaged, defective or different from the confirmed order details, contact us within 24 hours of delivery and follow the damaged-item process.

Exchanges

Tamayne’s Decor does not offer direct exchanges.

If you want a different product, colour or size, you must return the eligible original item under this policy and place a separate order.

The original return and the new purchase are processed as separate transactions. Product availability and pricing cannot be guaranteed while a return is being processed.

United States Orders: Duties and Import Charges

Duties, import taxes, customs charges and brokerage fees paid or collected in connection with a United States order are generally non-refundable when an order is returned or refused.

If an eligible order is returned, Tamayne’s Decor will refund the approved merchandise amount after the applicable deductions. Original shipping, duties, taxes, customs charges and brokerage fees will not be refunded by Tamayne’s Decor unless required by applicable law.

Customers may need to contact the applicable customs authority, carrier or collecting agency directly to determine whether any duties or import charges qualify for reimbursement.

Tamayne’s Decor is not responsible for delays caused by customs authorities, border inspections or other processes outside our control.

Refused and Undeliverable Orders

Refusing a delivery does not constitute an approved return and does not automatically qualify the order for a refund.

If an eligible refused or undeliverable order is returned to Tamayne’s Decor, the refund will only be processed after the merchandise is received and inspected. Original shipping, return shipping, carrier charges, customs charges and the 7% restocking fee may be deducted from the refund.

Non-returnable, customized, personalized, made-to-order and final-sale merchandise remains non-refundable if the delivery is refused or cannot be completed because the customer supplied an incorrect or incomplete address.

Your Legal Rights

This policy supplements and does not replace any consumer rights that apply under Canadian federal or provincial law or applicable United States federal or state law.

Where applicable law provides rights or remedies that cannot be restricted by this policy, those rights and remedies will continue to apply.